Blog Archives

Gilster to be Featured Speaker at North Carolina Culture Change Coalition Symposium

I am thrilled to be the featured speaker for the North Carolina Culture Change Coalition at upcoming symposiums scheduled around the state. As I discussed in a previous article, the North Carolina Culture Change Coalition understands that leadership is responsible

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Excuses, Excuses: Thoughts on Consulting in Long-Term Care

Can I say I have a crush on Gary Tetz, writer of the “Things I Think” column for McKnight’s Long-Term Care News? As is often the case, bad news for long-term care abounds including new and increasing regulations and oversight,

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Focus on Workforce Retention, 2019 Dementia Recommendations: American College of Health Care Administrators Annual Convocation

I am excited to see many of you at the upcoming American College of Health Care Administrators Annual Convocation in Louisville, Kentucky.  I’ll be presenting two sessions this year on workforce, including “Workforce Retention:  The Key to Quality, Compliance and

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Upcoming Program to Examine Leadership Role in Long-Term Care Culture Change

Culture is defined as the thoughts, beliefs, values, practice and social behavior of a particular group of people. Hence to change or enhance a culture requires working with people; changing beliefs, the work experience, affecting actions and behaviors, and making

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Staff Turnover, Person-Centered Care and Regulations

Following my recent article on person-centered care (PCC) regulations, a question asked on my thoughts on the challenges of providing PCC considering the staffing challenges facing the industry. There is no doubt that PCC is much more easily provided when

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Emphasis on Person-Centered Care Citations is Underway

Person-centered care is a well-established philosophy of care incorporating the needs and desires of each person.  Providing person-centered care is dependent upon “knowing the person” as a unique, one-of-a-kind individual.  This philosophy is not new and should not be a

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Delightful or Dreadful? Holidays for Long-Term Care Leadership

I’ve said it before, and believe it is worth repeating.  Holidays can present a unique challenge for long-term care leadership teams. As the Fourth of July holiday is approaching, the country prepares for celebrations, picnics, cookouts, and fun with family

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Ongoing Education, Communication a Must for Long-Term Care

Establishing a routine, ongoing mechanism for learning and communication serves many purposes in all long-term care environments, including assisted living.  Such a program addresses many of the desires employees have indicated are important in the workplace for decades, and at

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Staff Education and Training – More than Compliance

A recent conversation among long-term care leaders illuminated current beliefs about staff training and education in Alzheimer’s disease and dementia.  While one participant asked how many hours of training is necessary for staff to be competent in providing quality memory

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Capitol Hill Event for 2018 Dementia Care Practice Recommendations

Susan Gilster was recently a speaker on Capitol Hill as she joined the National Alzheimer’s Association and the nation’s top researchers, interested organizations and members of Congress to discuss ways to improve quality of care and quality of life for

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