Books by Susan Gilster

 

A Way of Life: Developing an Exemplary Alzheimer’s Disease and Dementia Program

$23.95

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“A Way of Life” translates Dr. Gilster’s more than 30 years of experience in creating and building the acclaimed Alois Alzheimer Center into a guide for transforming your Alzheimer’s or dementia care program. The book takes the proprietary S.E.R.V.I.C.E.™ leadership model and tailors it to Alzheimer’s care. In her characteristic warm style, Dr. Gilster’s innovative and easy-to-apply program will enable your team to enhance their understanding of the disease process and develop much more effective approaches. Results will lead to improved care and outcomes, a nurturing and supportive approach for residents, families and staff. Educating and empowering staff to make decisions that “serve” other free leaders to spend time securing a better, more stable future.

To read an excerpt from A Way of Life, click here.

 
 

Changing Culture, Changing Care - S.E.R.V.I.C.E. First - Leadership in the Health Care Business

$23.95

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The secrets to transforming operations at your long-term care facility are within the pages of this easy-to-read guide. Using real-life anecdotes and a warm style, Dr. Gilster will walk you through the step-by-step process of the S.E.R.V.I.C.E.™ First model. Its principles are simple and yet highly innovative, because they represent a complete departure from traditional practices. Effectively implementing S.E.R.V.I.C.E. (Service, Education, Respect, Vision, Inclusion, Communication, Enrichment) with your leadership team will create a positive culture that results in dramatically improved employee morale and retention, resident satisfaction and revenue.

To read an excerpt from Changing Culture,
Changing Care
, click here.